Frequently Asked Questions

Q. What forms of payment are accepted?

A. All major credit cards, and PayPal!

Q. How long will it be before my order is shipped?

A. Your order will be shipped within 48 hours of payment being cleared.

Q. Are all items shipped directly from Smoky Mountain Smokers?

A. All items are shipped from Smoky Mountain Smokers.

Q. Who do you use for shipping?

A. Most items are shipped using US Postal Service or UPS.

Q. What happens if the item arrives damaged or broken?

A. Please notify us and the carrier imediately. All items being shipped are insured.